Hosting Observer: Apollo Hosting customers are given everything they need.


Apollo Hosting: customer support is a key to our ongoing success.

Apollo Hosting has been in business since 1999 serving over 30,000 customers worldwide!

Our corporate offices are located in the high-tech city of Austin, Texas. We are a privately owned company that has shown a profit since we first began in November of 1999. Continued commitment to providing the most powerful Web Hosting tools & the best customer support is key to our ongoing success.

Apollo Hosting was one of the first companies to offer 24/7/365 Live Technical Support Chat and toll-free phone support, and Total Solutions Hosting which gives you all the tools you need to create a powerful presence on the Internet. Our commitment is to our customers. Offering products and services that no other hosting company is offering continues a tradition of Apollo Hosting paving the way in the Web Hosting industry.

We are proud members of the Better Business Bureau Online and have strategic alliances with industry leaders such as Microsoft, RedHat Linux, Miva Corporation, SW Soft, Postini, Overture, Cisco & Genuity.

Website Hosting for 165,000 domains since 1999: Apollo Hosting provides reliable and affordable website hosting services for business, ecommerce, reseller and personal use with all the tools you need for a successful website.

More than just disk space for your website: Maybe it is building your website using one of the over 450 templates available in our website design tool or you need more advanced business and ecommerce tools such as shopping cart and merchant software, SSL, advanced spam/ virus filtering, website promotion tools, site statistics, ColdFusion or ASP. Everything for personal, business, ecommerce or reseller domain hosting is at your fingertips.

Total Solutions Domain Hosting Services: Combine top of the line Dell servers in a state of the art datacenter, premium software tools, expert 24 x 7 support services, a 99.9% server uptime record, multiple domains and affordable plans with a 30 day money back guarantee and you can see why our customers have entrusted over 165,000 domains to us.

What sets Apollo Hosting apart from the rest? 10 reasons why so many have switched to Apollo Hosting.

1. Four superfast tier1 connections.
Apollo Hosting maintain four Tier 1 Backbone connection ensuring fast, relaible connectivity. Furthermore our servers are custom-built machines designed for a 24x7 web serving environment. We have a historical 99.9% server uptime. Apollo Hosting customers have direct fiber optic connections with Frontier GlobalCenter, Qwest Communications, and Genuity, a division of GTE. These tier 1 providers service such giants as Yahoo!, Netscape®, Ebay®, and USA TODAY. With these three carriers, our router has up to 150,000 possible routes to send each packet of data. Because your site will actually be on a backbone, you will be provided with one of the fastest, most reliable connections available.

2. Lots of guarantees! Price freeze, uptime, & 30 day money back.
Apollo stands by its service, and we provide a number of guarantees to back it up. Once you sign up, your rates will not change with our Price Freeze Guarantee. Your site will stay up with our 99.9% Uptime Guarantee. We are so sure that you will love hosting with Apollo Hosting, that we back up all of our hosting plans with a 30 day money back guarantee. If you are in any way dissatisfied within your first 30 days of service, we will refund your money. What's more our "No Risk Guarantee" means we give refunds on your unused hosting, after charging you for months already used, should you want to cancel prepaid service (excluding setup fees and overage charges).

3. Live support 24x7, 365 days a year.
Someone is always available to answer your questions. Chat with our technical support representatives LIVE ONLINE anytime - 24 hours a day, 7 days a week, 365 days a year! We also offer toll free support line 7 days a week so if you prefer speaking to someone.

4. Get traffic tool box.
Apollo's Get Traffic Tool Box is a suite of software provided directly over the internet designed to optimize and promote your site. Featuring search engine submission, banner impressions, a newsletter, and much more, this is an indispensable tool for promoting your online business.

5. Award winning industry leader.
Apollo Hosting has been a member of the Better Business Bureau Online since 1998 and hasn't received one complaint. We have also received several industry awards for the quality and value of our hosting solutions.

6. Postini spam / virus filtering software.
All plans include state of the art Postini SPAM/Virus filtering software, written with the help of McAfee, the world leader in SPAM/Virus filtering. Postini was voted Best Corporate Filtering Software by PC Magazine. Don't rely on your hosting company to decide for you what should be filtered, and risk losing important email! Postini gives you access to your own Online Message Center where you can view SPAM/Virus email that has been filtered, and even 'train' the software to allow certain messages to be delivered.

7. Up to 7 months free hosting.
We offer large discounts for pre-payments. So if you want to only be billed every 2 years, we will give you a 30% discount, or 7 months free hosting. We also offer generous discounts for quarterly, semi-annually, and annual payments.

8. Miva premier partner & FrontPage certified.
Apollo Hosting has been a partner of Miva Corporation for 3 years and have been awarded the title of 'Premier Partner'. This means that we are trained to support Miva Ecommerce products and our technicians are available anytime day or night to help you with your Miva storefront. After rigorous testing of our servers, Microsoft recognized us as a 'Certified Microsoft® FrontPage® Service Provider'. We have custom configured servers which are optimized to support FrontPage Server Extensions.

9. Feature packed plans & multiple websites.
All Apollo Hosting plans and solutions come fully loaded with a whole host of value-added features and powerful programming tools. From multiple websites on one account, FREE Miva Merchant ($695 Value), Postini SPAM/Virus filtering, and unlimited e-mails to MySQL databases and support for PHP, ASP, Perl and more, Apollo Hosting's plans are feature packed. And with our state-of-the-art Control Panel, all these tools are always right at your fingertips.

10. Upgrade easily as your business grows.
Apollo Hosting grows as your website grows. We offer 3 types of hosting to meet the needs of a site as it expands. Start at just $6.96 per month and upgrade as your business expands. Most upgrades can be made in less than a day, with no upgrade fees. Many hosting companies offering a limited selection of plans or only 1 plan can't meet the needs of sites that outgrow their resources. At Apollo, we have the flexibility to provide you hosting long after other companies offerings would be exhausted.

Let our people say!

New sign-up, but by far the BEST support I have received to date. THANK YOU. - John Young, SAR Steam, sarsteam.com, Dec 3, 2004.

Hello, I just wanted to express how happy I was your service, particularly your chat support. I was having some difficulties with Miva and I contacted one one your technical support employee through the chat service. The name I believe was Shawn D. GIVE HIM A PROMOTION, A RAISE, FLOWERS OR ALL of the above!!!
This guy was great, he was patient, he had a lot of knowledge, he stuck with my bad temper for almost a full hour. That moment transformed me for now into a loyal apollo hosting customer for life. I will recommend you guys to anybody that can hear sounds!!
Thank you for making my life a bit easier today Shawn D. Thank you guys for running one of the last humanly decent company in existence today! I wish you all the best and a bit more than that!! - Stephan Bridon, Dec 2, 2004.

I just got off live chat with Darcy. I have also talked to a couple of the other people there over the past few days. I just switched to the Plesk 7 control panel and all of your people have been a great help with my questions. Thanks for being the great organization that you are. One of the best things we at Gypsy Magick has done was switching to Apollo a few years ago. - Ken Robertson, Gypsy Magick ~The Wiccan Way~, gypsymagick.com, Dec 2, 2004.

Extremely helpful and easy to use. Kim was great!! - Briana Patterson, princess-gear.com, Dec 1, 2004.

Thank you very much for the incredible support team! From the sales, support and billing teams ! Continue your good work, i will soon be able to run my site thanks to you guys! - adrienne Gentil, Blue Seas Trading - air-soft.com, Nov 24, 2004.

Live chat is the BEST. I've only had to use it three times in three years. VERY QUICK response time and problem solved, EVERY TIME. Thanks! - jeff, smaalongview.org, Nov 22, 2004.

Technical problem with corrupt directory was solved by Darcy in under 15 minutes. Excellent tech support. Thanks! - Steve Strickland, Puzzlecraft, puzzlecraft.com, Nov 20, 2004.

I had a problem with my HTML loading slowly, so I contacted techsupport via live chat. Darcy was very helpful, and resolved the problem in just a few minutes. Thanks! - Jeff Wilson, t-region.com, Nov 20, 2004.

thank you very much for the incredible fast technical support and very friendly and polite stuff. I'm very pleased to be working with apollo hosting. - ayse akgul, tipbilimleri.com, Nov 17, 2004.

This tech was marvelous! Give him a raise! - mike nelson, spagetaway.com, Nov 15, 2004.

Our Support.

Apollo Hosting are dedicated to serving our customers. With a host of support methods to ensure that any questions you have a dealt with fast. Apollo Hosting are proud members of the Better Business Bureau Online with a zero complaints record.

Billing Address:
2303 Ranch Road 620 South
Suite 135-301
Austin, TX 78734

Sales department:
877-525-HOST(4678) Toll Free or 512-261-1203
Mon-Fri: 7:00 a.m. to 7:00 p.m. CST
Sat-Sun: 8:00 a.m. to 6:00 p.m. CST
Contact Sales by Email: sales[at]apollohosting.com
Sales Fax (Toll-Free): 800-861-0986 or 772-679-0508

Technical support:
800-541-1523 Toll-Free or 902-566-6429
7 Days a Week 8:00 a.m. to 6:00 p.m. CST
Tech Support 24x7 Help Desk
Tech Support Fax (Toll-Free): 800-866-0118 or 801-469-3402

Our Online PHPLive Chat is an always-on system to help get your questions answered fast. Available 24 Hours a day 7 Days a Week and 365 Days a Year!

Got Questions? Tell us when you're available and we'll call you back, no matter where you are. Call Back's are normally dealt with within 2 hours during office hours.

Your website can be designed with most any kind of web development software available. If you have created or plan to create your site in Microsoft FrontPage, you will first need to log-in to your Control Panel and turn on the FrontPage extensions. Once these are on, you can upload your site and modify it right through FrontPage. If you are using any other design package, it's better to keep the extensions off. Many of the more feature rich programs have built-in ways to upload your web page files to our servers. For some, you may need to get what is called an "FTP" or "File Transfer Protocol" program. These programs provide a means to move your files to and from our servers. Many of them are freely available.

Welcome to the Apollo Hosting!

Happy hosting to you!